Author: hyper_user

  • Lead Generation Marketing: How Pay-Per-Call Marketing Benefits You

    Lead Generation Marketing: How Pay-Per-Call Marketing Benefits You

    lead generation marketing

    In order to maximize your organization’s revenue, you’ll need to invest in a solid lead generation marketing strategy. Not everybody knows which avenue they should take, though.

    Pay-per-call marketing is a reliable method your organization can use to acquire interested customers. For those who are unsure of how to get started, we’ve put together a comprehensive guide that details everything you need to know.

    Let’s dive in.

    What Exactly Is Pay Per Call Marketing?

    As the name suggests, pay-per-call marketing involves an advertiser allocating a specific amount of money to publishers. The publishers then generate customer calls on their behalf.

    In practice, this would look something like a business working with a specialized marketing firm in order to encourage prospective customers to reach out to them by phone.

    For each quality call that the publisher generates, they receive compensation.

    Calls must satisfy certain criteria in order to be considered valid. In general, a call will be logged by the publisher if the customer who reaches out then speaks with a representative from your sales team for a predetermined amount of time.

    This is known as the ‘call duration’ and is established before your pay-per-call marketing campaign begins.

    Similar to how you can closely monitor the performance of a pay-per-click digital marketing campaign, you can do the same with pay-per-call marketing. This allows you to double down on strategies that have proven to be effective while reworking those that aren’t quite meeting your standards.

    When configured correctly, this type of marketing can provide an exponential return on your initial investment. Keep this in mind if you’re on the fence about whether or not you should pursue it.

    What Benefits Can It Provide?

    Generating revenue isn’t the only benefit that pay-per-call marketing can offer. In fact, there’s a handful of attributes that make it a worthwhile choice for your marketing strategy.

    Let’s explore a few of the most notable.

    Avoiding Cold Calling

    Let’s face it — cold calls rarely provide the results that you desire. This method also carries the risk of potentially deterring a member of your target audience from interacting with your brand in the future.

    This is simply due to the fact that many people perceive cold sales calls as annoying and invasive.

    Unfortunately, even a single instance could sour their mood toward your brand. In contrast, inbound calls are far more effective.

    By the time somebody has taken the steps to reach out to your company by phone, they have likely made up their mind about whether or not they would like to make a purchase.

    In fact, many customers who get in touch with a particular brand often do so in order to learn a bit more information about the company, its products, etc.

    So, pay-per-call marketing is able to generate hundreds (and sometimes even thousands) of phone calls that have a significant chance of converting.

    Cost Efficiency

    Even if a marketing strategy is able to generate a large amount of revenue, it won’t mean much if you also have to allocate significant funds in order to do so. Small businesses, in particular, often find it difficult to leverage a marketing strategy that gives them enough of a return for the money they invest.

    In some cases, they may not have a budget large enough to reap the benefits.

    Pay-per-call marketing is one of the most reliable ways to get a solid return on your marketing strategy.

    Additionally, the overall cost that you will end up paying is highly predictable. Once you have established your call duration and the amount of compensation that your publisher receives per call, you can easily track the amount you spend by looking at your current metrics.

    This information provides detailed insight into the performance of your pay-per-call campaign.

    Since customers who contact you on their own by phone are already highly interested in what you offer, each call that you end up paying for is notably likely to convert. This means that even a relatively high amount of publisher compensation per call will still provide a significant amount of revenue for your company.

    High-Quality Lead Generation

    We’ve already discussed how ineffective cold calling can be. Not all leads are created equally, however.

    Through other methods of lead generation, you might find yourself in a situation where hundreds or thousands of people make it to your company’s website without intending to make a purchase. In this scenario, these are low-quality leads that are often unlikely to convert.

    This is similar to how it is much more beneficial to receive a high amount of engagement on a social media post, blog, etc. as opposed to solely garnering an extremely high number of impressions.

    Pay-per-call marketing is well known for its high-quality lead generation capabilities. This ensures that you never encounter a situation where you have an ‘inflated’ audience full of individuals who aren’t likely to make a purchase.

    Generating high-quality leads is also essential for building a community around your brand.

    Lead Generation Marketing Can Be Game-Changing

    With the above information in mind, you’ll be able to ensure that your lead generation marketing strategy is as effective as possible. From here, you’ll be able to hit metrics like never before.

    Want to learn more about what we at HyperTarget Marketing have to offer? Feel free to reach out to us today and see how we can help.

  • What Is a Qualified Lead and How Do You Determine One?

    What Is a Qualified Lead and How Do You Determine One?

    qualified lead

    When marketers segment their email list, their emails receive a 39% higher open rate. This is just one example of the positive impact of targeting your audience based on data. Focusing your marketing and sales efforts on those most likely to respond can save your business time, money, and energy.

    But how do you do this? That’s where qualified leads come into play. Read on to learn all about what a qualified lead is, why it’s important to qualify your leads, and how you can do it. 

    What Is a Qualified Lead?

    First things first: what even is a qualified lead? Essentially, a qualified lead is an individual that fits your target customer profile and has the potential to become a customer.

    Qualified leads allow you to focus marketing and sales efforts on potential customers rather than those who will likely never buy. This saves your business resources like time, money, and energy. With a targeted strategy, you can hone in on your best prospects to lead them through your digital marketing funnel toward a sale.

    To consider a customer as a qualified lead, they must meet minimum criteria. The criteria are not standardized; you create them based on your business and sales funnel.

    It’s important to remember that people must opt-in to be considered a qualified lead. Cold prospects and purchased email lists don’t count. A potential customer must “raise their hand,” so to speak, to become a qualified lead. 

    In most businesses, there are two types of qualified leads: marketing qualified leads (MQL) and sales qualified leads (SQL). These distinctions help you determine where a potential customer is in your sales funnel.

    MQLs meet the minimum criteria to be considered worth marketing to. Your marketing efforts can then lead them toward becoming a sales qualified lead, who is then passed off to the sales department. SQLs have indicated an interest or need for your product or service.

    Why Qualified Leads Are Important

    The reality is that not everyone will be interested in your product or service. Qualified leads help you avoid wasting resources on those who cannot or will not turn into customers.

    Essentially, a qualified lead allows you to skip wasted efforts and hone in on those that will be most impactful. It is easier to convert warm prospects than cold prospects. Focusing efforts on qualified leads will make your business more effective and efficient. 

    Distinguishing marketing qualified leads from sales qualified leads is also helpful. It allows the marketing department to pass the lead off to the sales department at the exact right moment.

    How to Create Qualified Lead Criteria

    Clearly having criteria that qualify leads is important. But how do you create it?

    It’s important to remember that the criteria used to qualify leads differ between businesses. The following is an overview of the process you can use to create and use qualified lead criteria for your business.

    Lead Generation Strategy

    There are two main ways to generate leads which you can later qualify to determine how warm of a prospect they are. You’ll want to start by determining your lead generation strategy.

    The first method is sales prospecting. This is where you find individuals who match your target customer persona and gather their information.

    You’ll start by making a list of things like their name, job, email address, company, phone number, and any other helpful information. These are cold prospects who have not opted in for communications. Once you reach out, you can determine if they are qualified leads or not.

    The other method of lead generation focuses on finding warm prospects. With SEO content marketing or social media, you can get individuals to opt-in to your marketing funnel. The goal is to attract customers get them to share their information voluntarily, thus becoming a qualified lead. 

    Gather Info

    Once you know how you will generate leads, you need to figure out how you will qualify them. When you contact your prospects or get individuals to opt-in, you’ll want to gather some information that will help with this. 

    The information you collect will differ between businesses. Therefore, you’ll want to make a list of questions based on your own sales funnel. Make a list of questions that will determine:

    • Are they the right fit for your product/service?
    • Are they the key decision-maker?
    • Are they willing/able to make this purchase?
    • Do they need this product/service? Do they know they need it?
    • Are they currently looking to change/add this product/service?
    • Do they have a budget for this? What is it?

    You can ask these questions while cold calling or with forms you use for customer communications. You may also want to uncover specifics of their company with survey questions.

    Lead Scoring

    Once you have the information you need, you can score your leads to determine if they are worth focusing your marketing efforts on. The way you score leads will depend on your company. 

    Generally speaking, marketing qualified leads are more deeply engaged. You can identify them with the information they provide during your lead generation phase. You can also use other data, including:

    • web pages they’ve visited
    • their downloads (case studies, ebooks, etc.)
    • other engagement with your business’ content

    Sales qualified leads are individuals you deem worthy of a direct follow-up. These are individuals who indicate that they are close to a sale by doing things like requesting a quote or consultation or signing up for a free trial. Essentially, if leads do anything else that indicates they are close to a sale or ready to make a purchasing decision you should qualify them as SQL.

    Use Qualified Leads in Your Marketing Strategy

    Focusing your efforts on a qualified lead will make your marketing and sales communications much more effective. You can qualify leads by gathering information on those who opt-in and using it to score individuals based on the minimum criteria that you set. 

    Finding qualified leads can be a time-consuming process. Here at HyperTarget Marketing, we simplify the process by doing the work for you. Learn more today about how our pay-per-call service can help qualified leads start calling you. 

  • Inbound Marketing: Tips & Tactics for 2021

    Inbound Marketing: Tips & Tactics for 2021

    Are you looking to improve your inbound marketing strategy but aren’t quite sure how to do it? 

    Inbound marketing is a great way to grow your traffic without having to spend money on paid ads. If you tackle inbound marketing the right way, you’ll be able to create evergreen content that attracts more customers over time. 

    What do you need to do to create a great inbound marketing strategy for 2021? 

    Check out this guide to discover the top inbound marketing tips and tactics for the coming year. 

    What is Inbound Marketing? 

    Before the internet, businesses had to take out ads in newspapers and on billboards to get the word out about their business. Times have changed drastically, and now, businesses can attract customers to their products and services without the use of paid advertisements. 

    This, essentially, is what inbound marketing is. Inbound marketing is the process in which businesses organically attract people to their website. Inbound marketing also involves building relationships with customers by providing them with help, education, and value. 

    Inbound marketing relies on a variety of strategies and tactics to function, including content marketing, lead generation, chatbots, SEO, and web design. 

    The great thing about inbound marketing is that it’s more affordable than outbound marketing, and it allows you to build more meaningful relationships with your clients. However, inbound marketing is a bit more time-consuming and competitive. It can also be harder to track. 

    This is why you need inbound marketing tactics in place before you get started so you can outsmart the competition and see quicker results. Let’s dive into the strategies you need to use next. 

    1. Do Your Research 

    Before you make any adjustments to your inbound marketing strategy, you first need to do some research. You need to make sure you understand three things: your industry, your business, and your customers. 

    Take some time to review your KPIs and metrics to gain a better understanding of the inbound marketing goals you’re trying to reach. Then, think about how you’re going to get there by looking at your conversion processes and ensuring they align with your overall strategy and metrics. 

    Next, take a look at your overall industry by studying your competitors. Then, do some research on your customers by looking into their pain points and what problems they have that you need to solve. 

    2. Develop a Strong Content Strategy 

    A strong content strategy is the foundation of a solid inbound marketing strategy. To define your content strategy, start by asking yourself these questions:

    • What type of content does my audience best respond to? Do they prefer blogs, white papers, infographics, or videos?
    • What platform does the best job at attracting customers? Is it Facebook, Instagram, Youtube, etc.? 
    • How much content can we consistently produce each week?

    By answering these questions, you’ll be able to set the framework for your content strategy. 

    3. Create Great Content 

    Once you have a content strategy in place, it’s time to start creating great content. You should offer your consumers a mix of regular content and premium content

    Regular content is content that can be accessed via your website and social media channels. Premium content, on the other hand, is content that’s exclusive to a select group of people. People will usually be happy to hand over their email addresses for access to quality premium content. 

    Your regular content and premium content should be a blend of funny, entertaining, informative, and inspiring. You also want to mix in some live and animated content with written content. 

    When creating content for your business, make sure to keep your overall objectives and content strategy in mind. 

    4. Master Technical SEO 

    Technical SEO is another major component of inbound marketing. Technical SEO involves analyzing how your site is performing on Google (or whatever search engine you’re using to drive the most traffic). 

    At least once a month, your company should run a site audit to ensure that your site is performing well and doesn’t have any outstanding issues. You can use a tool like SEMrush or Google Search console to conduct your site audits. 

    By tracking your technical SEO stats, you’ll be able to find ways to boost your results in the search engines. 

    5. Create Segmented Emails 

    People respond well to targeted emails. By segmenting your audience, you’ll be able to create more personalized emails that capture their attention. 

    You can segment your email audience by:

    • Purchase history
    • Demographics
    • Web activity
    • Open rates
    • Click-through rates

    By personalizing the emails you send your customers, you’ll be able to connect with them on a deeper level. This can help you increase your odds of turning one-time purchasers into loyal customers. 

    6. Revamp Your Website Layout 

    Users have very high expectations when it comes to websites. If your website layout isn’t clear, visually appealing, and intuitive, then you’re going to lose a lot of potential customers. 

    Even if you have the best inbound marketing strategies on the planet, they won’t mean anything if you’re sending leads to a site that doesn’t look good. Have someone take an objective look at your website to figure out where you need to make improvements. 

    Are You Ready to Step Up Your Inbound Marketing?

    Now that you’ve read this guide, it’s time for you to put these inbound marketing tips and tactics to use. With these tips, your business will be able to reach new heights in 2021. 

    If you’re looking for more help with your inbound marketing strategy, click here to learn how HyperTarget Marketing can help you. 

  • Cold Transfer vs. Warm Transfer Calls: A Call Marketing Guide

    Cold Transfer vs. Warm Transfer Calls: A Call Marketing Guide

    cold transfer vs warm transfer

    Keeping customers happy requires catering to their every need— all the way down to how your business answers phone calls. According to studies, a customer is four times more likely to purchase products from a competitor if they dislike the customer service at a particular company.

    Most people can agree that some of the main things that customers hate are rude representatives, long hold times, and being transferred from one department to the other. The best way to cut down on this type of headache is by implementing warm transfers.

    However, if your company is new to this concept, this guide has you covered. We’ll explain the difference between a cold transfer vs warm transfer, and its benefits. Keep reading to learn more.

    Cold Transfer vs Warm Transfer

    A very common feature for today’s telecommunications is transferring calls. Basically, it’s the capability to switch a call from one person to another.

    There are two ways in which a call transfers: cold (blind) and warm (attended). Essentially, the key distinction is whether or not the call is initiated or announced before the switch is actually made. 

    The distinction is primarily the contrast between a warm invite and a cold shoulder. The warm transfer option requires an introduction along with some basic background information. It also includes a friendly reminder that the call is getting transferred.   

    When no discussion or prior information is required, the cold transfer option is a quick and simple substitute. It’s called a cold/blind transfer because the call gets transferred without knowing if the other party is available to speak to the caller.

    Are Warm Transfer Calls Better?

    One of the most unpopular features of the modern call center is the traditional cold transfer. It’s the procedure of transferring an individual without filtering the call to determine the identity of the caller and the reason for the call. 

    Why would a company want to stay away from cold transfers?  Well, they make customers have to repeat themselves over and over again each time they are transferred to a different representative. This is exhausting, irritating, and time-consuming—especially when they have a difficult issue or a complicated concern.

    Warm transfers involve the gathering of pertinent information to ensure that the call is transferred to the correct person or department. Even if it’s just the caller’s name and the purpose of the call, getting information first helps to ensure that the transaction is handled correctly.

    This type of transfer dramatically increases call traffic flow, decreases average wait times, and substantially enhances the experience of customers.

    The Benefits of Warm Transfer Calls for Your Business

    When it comes to the contrast between a cold transfer vs warm transfer, the warm transfer option is the winner. What does a warm transfer in a call center do for your company? Other than preventing customers from being tossed from one line to the next?

    Well, it sends a direct message to your callers that your focus is on them. This is the most critical component of warm transfers. The way your business handles calls shows customers whether or not your company is taking their concerns seriously.   

    Sometimes, as corporations expand, they seem to lose sight of the intimate connections that make customers feel loved and appreciated. At least, that’s the impression most customers will get when they’re not treated nicely over the phone.

    A successful company never forgets the value of treating customers with care. Even if it’s something as simple as a warm transfer.

    Helping Your Employees Understand the Value in Warm Transfer

    If your call center has primarily used cold transfers in the past, that’s okay. You can train your staff on how to conduct warm transfers. Preparing your representatives to execute warm transfers is one of the first phases of ensuring that they’re done properly.

    Do the members of your customer contact team know how to direct calls the right way? Do they understand the necessary “small talk” needed to prevent the uncomfortable silence that makes a phone call awkward before a transfer? 

    Luckily, all of these things can be taught and discussed in call center training before the representatives ever make their first warm transfer.

     A crucial point to bear in mind is that today’s callers have limited attention spans and high demands for timely and proficient customer service. This is especially true for the Millenials being served in the market.

    It’s better to answer the phone and occupy them than to keep them hanging on the line. Teach your reps how to provide constant engagement to every customer.

    Essentially, when it comes to cold transfer vs warm transfer, cold transfers should never be an option. There may be certain circumstances where they’re needed, but it’s rare. When a person calls into your company, the goal should always be to help them as much as possible.

    This is definitely true if your business has a call center. Be sure to implement protocols that ensure that no customer is confused about what’s happening on a call.

    Get the Most Out of Warm Transfer Calls

    When it comes to a cold transfer vs warm transfer, you can never go wrong with warm transfer calls. It’s one of the best ways to ensure that your customers are happy and that their experience with your company is great.

    Speaking of phone calls, does your business need assistance? If so, HyperTarget marketing is here to help. We provide warm transfers, lead generation services, and more. 

    If you’re interested in getting started, call us at 213-973-9905 or contact us online for more information.

    We look forward to talking with you soon.

  • A Must-Have for Qualifying Leads: What Is a Warm Transfer?

    A Must-Have for Qualifying Leads: What Is a Warm Transfer?

    what is a warm transfer

    Is your business in need of more inbound calls to your call center representatives? Are you unsure of the inner workings of how pay-per-call lead generation works? Are you operating an inbound call center that doesn’t have the time and resources to expand into cold calling? Are you still wondering, “What is a warm transfer?”

    Then HyperTarget Marketing may be the solution your call center business is looking for. This article will discuss some of the most pressing questions about pay-per-call lead generation, as well as other methods for generating inbound calls to your call center agents. Keep reading to find out more.

    What Is Pay-Per-Call?

    Pay-per-call is a lead generation solution for generating inbound calls to your call center employees. Your business pays an agreed-upon sum for each inbound call generated through our marketing and advertising streams.

    There are several ways to bring inbound calls to your call center, including both customer and call center initiated methods.

    Consumer-Initiated Methods:

    • Mobile Search: This is inbound traffic generated from Google search results. This may include other search engine campaigns depending on the type of traffic you are looking for.
    • Mobile Display: Theseare banner ads created with a call to action, prompting customers to pick up the phone and dial one of your call center agents.
    • Email Marketing: This istraffic created through email newsletters and advertisements. It includes a call to action to your potential customers to contact an agent directly.
    • SMS Messaging: Text messages can also include a telephone number to call your inbound contact center.

    Agent-Initiated Methods:

    • Live Agent Transfers: These are also known as warm transfers.
    • Cold Call Follow-Up: This is when an agent calls a lead who has not yet committed to an idea of what they want or has requested more time to think about their buying options.

    Please keep reading to find out more about what a warm transfer is and how they boost your contact center’s inbound call volume. 

    What Is a Warm Transfer?

    A warm transfer is often initiated by a call center agent, a third-party call center agent, or a consumer. The majority of warm transfers are initiated by a call center agent. That agent will then start contact with a potential customer by calling them.

    This is known as an outbound call. An outbound calling service provides trained agents to contact pre-screened customers. They will discuss a product or service with a customer before transferring them to your contact center.

    Outbound specialist agents take the time to ensure that a customer is ready to buy your product or service. They make sure a lead has time to continue talking on the phone before they make a transfer to one of your agents. Your agent then closes the sale and ends the call.

    This method of warm transferring calls will increase sales for your contact center employees. 

    What Is a Click-to-Call Service?

    A click-to-call marketing service is a different form of generating calls through the pay-per-call method. This method requires the consumer to initiate contact by clicking on a phone number within an email or advertisement they have seen. Then they will make a phone call to your contact center using a smartphone.

    Potential customers may see a telephone number within a search engine advertisement, website banner, email newsletter, or even a text message.

    How Do You Generate Click-to-Call Leads?

    A click-to-call lead gets initiated by a consumer who picks up their mobile phone and clicks on a phone number that directs their call to your contact center. An inbound call gets created.

    Advertising and marketing for click-to-call methods include the consumer-initiated contact methods mentioned under the first section of this article. They are mobile search, mobile display, email marketing, and SMS text messaging. 

    Why Are Warm Transfer Leads the Best for Your Business?

    The main factors that make warm transfer leads the best leads for your business are the following:

    • Pre-screening
    • Consistent outreach
    • No charges for disconnects or hang-ups

    Let’s take a closer look at each one of these factors.

    The Pre-Screening Process

    A warm transfer lead will be well qualified and pre-screened before they get sent to one of your call center agents. Whether they are contacted by an agent or targeted by well-placed advertisements and emails – they are being transferred to your agents because they are ready to finish the conversation. They have been well educated about their options and are prepared to make the final purchase of your product or service.

    Consistent Outreach

    Sometimes a lead needs to be contacted several times before a sale is likely to be completed. A pay-per-call service agent will contact a potential lead three, four, or more times before that lead is ready to collaborate with them.

    Rest assured that your contact center saves valuable time receiving warm transfers prepared to buy. The chances of that warm transfer becoming a final sale are increased.

    No Charges for Disconnects or Hang-Ups

    The right pay-per-call service provider will ensure that your final expenses do not include disconnected calls or hang-ups. Know that your money is not getting lost each time due to a call getting disconnected or a lead hanging up because they are no longer interested. 

    Drive High-Quality Inbound Leads to Your Call Center

    HyperTarget marketing understands that your business wants to receive high-quality, pay-per-call inbound leads. They often outperform pay-per-click leads. Yet, we thought you should understand your business’s many options before working with our expert team.

    With over 20 years of combined experience with inbound marketing, online marketing, mobile marketing, and traditional media – we know how effective each campaign is for your specific call center needs. You no longer need to ask, “What is a warm transfer?”

    Contact us today, and let us help you generate the high-quality leads your business deserves. Don’t forget to connect with us on social media and continue to read other articles in our informative marketing blog.

  • PPC Campaign Analysis: Converting PPC Metrics Into Success

    PPC Campaign Analysis: Converting PPC Metrics Into Success

    ppc metrics

    Over $10 billion was invested into PPC in 2017. PPC or pay per click has a lot of advantages to it. One of the biggest advantages is that you can have instant results. You don’t have to wait for organic traffic to do the work for you. If you have PPC ads, you may be experiencing some success with website visits and more leads. But there might be a lot you don’t know about when it comes to PPC metrics. 

    If you want to optimize your PPC success, you need to know everything about PPC campaign metrics. You need to know the most important PPC metrics. They can tell if you need to make some minor or major tweaks to your PPC campaign

    Here’s a guide on everything you need to know about PPC metrics and how they can give you more success in your business. 

    Clicks

    The first metric that can give you insight into your PPC campaign is clicks. While it may not show revenue or how much you are making from a specific campaign, you still need to know if your PPC ad is generating any interest. 

    Clicks are the most level of an ad. It’s the first metric you should be looking at to see if there is any interest in your promotion. 

    You want to see how many clicks you are getting per day with your ad or across a variety of PPC ads. 

    If you are producing very few clicks, it could mean you need to make a change. You need to change the ad copy, the CTA, and perhaps the offer. The goal is to generate a high number of clicks so you know the consumer’s interest is initially there when they first see your ad. 

    Cost Per Lead

    Another PPC metric to consider that can give you more success is the cost per lead.

    From clicks, you should now be looking at leads. You want to see how many people are clicking on your ad and becoming a lead. From there, you want to determine how much you are paying per lead. 

    You should compare that metric to your industry standard. You want to see if there’s a continued interest after people click on the ad. If a lot of them are becoming leads, you should have a low cost per lead. 

    Cost Per Conversion

    After cost per lead, you should consider looking at the cost per conversion. You are seeing how many leads you are converting to sales. 

    This is when you begin to look at revenue. Every conversion should point to how much you are making. Every conversion should give you a specific amount of dollars. 

    It’s basically telling you how much you are paying to convert someone into a paying customer. If you are paying $50 for conversion, but you only make $45 every time someone converts, then you are losing money. 

    Your goal should be to have a low cost per conversion, so you aren’t paying more for your PPC ads. 

    Quality Score

    Another metric to consider is the quality score. This is what Google evaluates and tells you about your PPC ad. 

    Your quality score tells you if your ad is relevant to your target market. It will also reflect if your landing page is any good and relevant. 

    What Google is telling you with the quality score is what you need improvement on. They are telling you if you need to either change your target market or if you need to change your ad so it’s more relevant. 

    Conversion Rate

    Conversion rate is different from cost per conversion. With cost per conversion, you are looking at revenue. However, with conversion rates, you are looking at percentages of how is converting after being a lead. 

    If you had 100 leads and 25 of them converted, you would have a 25% conversion rate. While this rate will vary from industry to industry, you would a conversion rate that is higher than the industry standard. 

    One way to improve your conversion rate is to work on your sales funnel. You want to make sure people are converting after becoming a lead. You want to continue to grow their interest in your business. 

    Average Position

    Another metric that can help you understand how well your campaign is doing is the average position. 

    This is the position of your ad throughout any given day. Google might show your ad at no. 1 or no. 4 throughout the day. 

    You should look at your cost per conversion and see how well your ads do in a particular position. You might discover that some ads perform better when they aren’t ranked no. 1.

    Lifetime Value

    The final PPC metric to consider that can help with your campaign success is lifetime value. 

    With lifetime value, you are calculating the value you are receiving from a customer based on their actions. You are seeing if specific customers continue to shop after they have become a customer from your PPC campaign. 

    Now You Know Everything About PPC Metrics

    When it comes to PPC metrics, there’s a lot to understand and it can sometimes be overwhelming. The idea of looking and calculating metrics shouldn’t be daunting but rather helpful if you want more success in your business. 

    You need to look at these metrics to determine what you need to change in your business. You need to figure out what is working from the beginning customer state with the click to them becoming a lifetime customer. It gives you full insight into your marketing strategy. 

    If you want help with your marketing PPC strategy, you can see how we help businesses here

  • Improving the Caller Experience: 5 Things You Need to Know About Warm Transfers

    Improving the Caller Experience: 5 Things You Need to Know About Warm Transfers

    warm transfers

    Sales jobs have up to twice the turnover rate compared to other industries—why?

    It’s simple: people don’t enjoy many aspects of the job. 

    Outbound calls are a huge hurdle for a lot of sales workers. It leads to unhappy employees, especially if they’re cold calling, and it brings down the morale of your reps in general. When you have unhappy employees, you start losing money. 

    Warm transfers can be your next solution. 

    We’ve got five crucial things you need to know about warm transfers so you can save money, keep employees (and customers), and generate more business.

    1. What Is a Warm Transfer?

    Warm transferring is basically filtering your phone calls by having a front-end person speak with people calling in before allowing them to be forwarded to a sales representative or another worker. This allows the front-end person to qualify the caller and send the sales-ready leads to your sales representatives. 

    While some warm transfer systems might not look exactly like that, it’s the basic structure of every warm transfer process—leads are being qualified and/or filtered before getting through. This has a direct impact on how happy your customers and employees are. 

    You might have heard of blind transfers, but there is a difference between warm and blind transfers. You can read more about the differences here

    Some companies are embracing the warm transfer shift, but others are still on the fence. However, there are compelling reasons for introducing warm transfers into your sales process. In fact, it’s going to cost you not to. 

    2. Warm Transfers Make for Happier Employees

    The majority of employees hate cold calling. Think about it: who would genuinely want to be on the receiving end of constant hang-ups or annoyed people? It’s not appealing, and it deters people from sales jobs often.

    On top of that, one negative or annoyed customer can put your employees in a funk for the rest of the day. That can impact productivity, which is going to cause you money in the long run. It can also impact the company culture, which is already a delicate part of any company.

    With warm transfers, that job stressor will go away. Your employees won’t have to worry about calling and hustling people, and your workspace will continue thriving. One of the hardest things to do is create a great company culture, especially when the job has tasks that are bound to be negative. Warm transfers can solve all of that for your company. 

    3. Warm Transfers Save You in Operating Costs

    There are a lot of things that are included in operating costs, and part of that is productivity. Besides making your employees happier, you’re creating more productivity by keeping as positive an atmosphere that you can.

    Sometimes this isn’t easy, but that doesn’t mean it isn’t worth it. Small breaks are typically needed to ‘reset’ whenever there’s a negative experience. Cold calling often means a lot of time on the phone that’s negative, and so frequent breaks are mentally required.

    If your employees aren’t cold calling, then they don’t need a 5-minute break every thirty minutes. They’ll be able to continue working, and they’ll be much happier about it at the same time. It’s a win-win situation for you and your employees. 

    4. Warm Transfers Provide a Better Customer Experience

    Happy, motivated employees lead to happy, fulfilled customers. Warm transfers are the number one way to do that in your sales departments.

    If there’s anything more frustrating than cold calling people, it’s seeing an employee lose a sale because of a negative attitude. It’s an endless cycle for a lot of people, and warm transfers can break that and bring you more customers because of it.

    When people buy something, they want to feel special—and you want them to feel happy because they’re doing business with you. Disgruntled employees are going to lose you money because of negative job aspects. 

    On top of that, customers never have to jump through hoops with warm transfers. Voicemail trees are too common in the world today, and having prospects jump through hoops to talk to you isn’t helping your business. 

    5. Warm Transfers Are a Staffing Solution

    Warm transfers free up a lot of time for your employees. While you don’t want to overwork your employees or change things so drastically that people get upset, you can reasonably expect them to spend their time working differently.

    Without cold calling, your employees can focus on the hottest leads. That’s going to bring in more money than cold calling ever will, and you won’t have to hire new employees just to handle the workload of onboarding processes or demo presentations.

    On top of that, warm transfers make happier employees that want to stay. You’ll decrease your turnover rates, which results in you spending less money hiring and training new employees. On average, it costs about $2,000 to train one employee. Instead of needing to staff and train more often, implement warm transfers.

    How You Can Outsource Cold Calling

    The good news? Introducing warm transfers into your processes is easy. In fact, you can outsource your cold calling by partnering with HyperTarget Marketing!

    With PPC Lead Generation, we’ll run marketing campaigns and gather leads for cold calling for you. People are comfortable with calling and chatting about services and products, but that doesn’t make them qualified leads. That’s where we can come in and help!

    If you have any questions or would like to learn more about how you can introduce warm transfers to your team, contact us anytime.

  • Should Your Company Look into Call Tracking? Here’s What You Need to Know

    Should Your Company Look into Call Tracking? Here’s What You Need to Know

    The average small business spends around 8 percent of its yearly gross revenue on marketing. Finding the right marketing methods can be challenging. In the ever-changing world of digital marketing, trends change in the blink of an eye.

    The main goal you should have as a business owner is verifying that you are indeed getting a return on your marketing investment. One of the best ways to do this is by investing in call tracking software. Seeing where most of your calls are coming from can show you where you need to invest your marketing dollars.

    Failing to use this helpful tool can put your business at a great disadvantage. The last thing you want is to invest your hard-earned money into marketing methods that aren’t generating results.

    Are you on the fence about whether or not to use call tracking software? If so, read below to find out more about the benefits of using this technology.

    Call Tracking Doesn’t Interrupt Your Existing Marketing Strategy

    Most business owners are creatures of habit. This means that doing things like changing their marketing strategy is something a business owner usually wants to avoid. There is a major misconception that call tracking disrupts a company’s existing marketing and advertising strategy.

    The reality is that call tracking simply enhances your existing strategy. By incorporating call tracking into your marketing strategy, you will be able to make decisions like which paid search phrases to target with ease.

    Call tracking software provides you with one more point of engagement with your audience. Increasing engagement is the key to winning over new customers and keeping existing clients loyal. Instead of running from change, you need to embrace it to take your business to the next level.

    The Ability to Track Clicks Like You Do Clicks

    The more experience you have with digital marketing, the easier you will find it to interpret data like click-through rates, app downloads, and website traffic numbers. The modern business owners put a lot of stock into these metrics. Often times, business owners will use these key performance indicators to alter and optimize their marketing strategy.

    If your business receives a number of calls each day, you need the ability to track the source of these interactions. This is where call tracking software comes in. When this software is used properly, it gives you the ability to track your calls just like you do other digital marketing metrics.

    By understanding where most of your call traffic is coming from, you can make wasteful marketing spending a thing of the past. The money invested in call tracking software will pay off due to the useful information it provides.

    Optimize Your Keyword Strategy With the Help of Call Tracking

    Unless you have been living under a rock for the past decade, you are familiar with just how popular mobile devices are. The amount of traffic generated by mobile device users is set to surpass that of desktop users in just a few years.

    Most businesses receive calls from mobile users on a daily basis. Knowing what keywords a particular person used to find your website is essential.

    Modern call tracking software provides you with the ability to find out which keywords are being used to find your business. Whether a person uses a Google call extension or a landing page link to contact you by phone, your call tracking software can give you a detailed breakdown of what brought them there.

    The Power of Caller Metadata

    Data-driven marketing has become all the rage in the past few years. Modern business owners use metadata to find out details about who their customers are and what they respond to.

    If you love data and want to get your hands on more, then call tracking software is a great option. Session level call tracking allows you to get a treasure-trove of information about a consumer.

    Often times, you will be presented with information about where the caller is from, what content they viewed on your website and a host of other useful information. Taking this information and using it to optimize your existing marketing campaigns can help you achieve success with ease.

    Find Out How Effective Your Content Is

    The first chance you have to make a great impression on a potential customer is with your website. This is why making sure your website is both appealing and filled with great content is essential.

    Are you curious about how effective your existing web content is? If so, using call tracking software is something you need to view as a priority.

    Knowing what content a caller viewed on your website can help you assess whether or not it is performing the job you intended. If you start to notice that certain parts of your website aren’t being visited by consumers, you need to shake things up a bit. With the help of a content marketing professional, optimizing the text on your website will be a breeze.

    Avoid Letting Quality Leads Fall Through the Cracks

    Running a successful small business can be challenging at times. If your staff is getting bombarded with calls on a daily basis, it can be easy for potential leads to fall through the cracks.

    Letting this happen too often can lead to less profitability over time. This is why tracking all of the calls your business receives is a good idea.

    Call tracking software will help you and your team serve consumers better.

    Modernizing Your Marketing Strategy

    Using the latest and greatest marketing tools can help you continue on your upward trajectory. When used correctly, call tracking software can help you optimize your marketing campaigns.

    Are you in need of call tracking tools? If so, contact us to find out more about the services we offer

  • Calls Calls Calls Happy Hour!

    Are you attending Leadscon Las Vegas 2019?  If so, HyperTarget Marketing is the hosting annual Calls Calls Calls Happy Hour on March 4th from 5-7pm at the Parlor Lounge in the Mirage.  Sponsored by our friends at Ringba.

    Space is limited so RSVP HERE at Callscallscalls.com.

    Be sure to stop by our booth #908 and say hi or schedule a meeting before the show.  Look forward to seeing you there!

  • Savvy Marketers Shouldn’t Miss The Hottest Inbound Marketing Trends for 2019

    Savvy Marketers Shouldn’t Miss The Hottest Inbound Marketing Trends for 2019

    marketing trends

    Your content creator needs a day off. You probably can’t afford to give them one, since they have so much to do – but we bet they’re exhausted.

    Why? Because marketing trends in 2018 were all about quality and authenticity, which was a big change from the CONSTANT CONTENT!! push of 2017.

    Next year, 2019, will see the refinement of 2018 techniques. Videos will still hold importance, but they’d better be well thought out. Learn other marketing trends we’re predicting for 2019 below.

    Fewer Facebook Ads

    What we’re about to say might scare you. In 2019, Facebook ads as we know them will start to die. But, you say, that’s my main marketing plan!

    Well, for one, it shouldn’t be. But you don’t have to worry too much. Facebook ads won’t go away, they’ll just change to more “sponsored” posts.

    Instead of seeing a Facebook ad, like the kind you create in ad manager, businesses will make promoted posts. Using influencers – basically, influencers are going to do the Ad work for them.

    One company that does this well now, for example, is Fab Fit Fun. They’re a subscription box company that has a huge network of influencers.

    We’re talking huge. If someone has a following of a million plus on Facebook and Youtube, they’re probably promoting Fab Fit Fun. They’ve even dipped into the podcast market.

    Why? People love seeing the people they already watch unbox things. It has to do with how mystery processes in the brain.

    The influencers give their honest opinion about the product and the viewers trust them. They feel like they know this person, and 84% of people trust reviews by other people.

    So, how do you get in on this trend? Find an influencer in your niche.

    If you sold boats, for example, you could feature a local charter fisher captain. Or a Seafood company – anything to put a non-company face behind your goods.

    Be honest and open about how you compensate the influencer. Instagram cracked down on that last year.

    A Return to Humankind

    In our opinion, we’re at peak automation. Bots are everywhere. They read our search history and suggest products. They’re behind those little “chat now” buttons on websites.

    They text us scams or updates from organizations we don’t remember opting into. Alexa is technically a bot, as are her companions from other brands.

    When will the madness stop? Are we ever going to communicate human to human again? We think so.

    Automation and bots may not go away next year, or ever, but the excitement about them stall. That’s where humans come back into the picture.

    And thank goodness. No one’s opening emails anymore or clicking through sidebar ads. Automation can make getting leads feel impossible.

    So, what’s the solution? Calling people to get leads. Human to human, the way it’s always been. People are tired of picking up the phone just to hear a recording offering some sort of health insurance.

    When they hear a real human, it’s a breath of fresh air. Their happiness is good for you, too. They’re more likely to be kind and give out valuable information to our friendly lead callers.

    Longer Videos

    In 2018, everyone in digital marketing was pushing videos. Video, video, video! People would have a robot reading words over a screen with generic images, rather than not have video content at all.

    And the focus on video will still be there, but people expect more now. You’re not going to get away with reading your latest blog post word for word as video content.

    Get ready to hire a whole new video content creator or at least set aside a new meeting group for it. These 2019 videos need to be well planned and thought out.

    Lighting and sound are important too. But what if someone’s scrolling and can’t use sound? It’s worthwhile to take the time to create captions.

    Not only is it kinder for those with hearing issues, but it will increase the viewership of, you know, people at work or school. Just make sure you double check the captions if you let a service automate them.

    There’ve been some bad fails that at automated captions that can change a video completely.

    Micro-Moments

    Think about the last time you searched on Google maps. Did you see business names, etc around your destination?

    That’s still marketing, even though you probably ignore it. Now you know it’s there.

    These are called micro-moments. They can be almost subliminal, in the way our brains record them.

    For example, maybe you’re driving your kids to soccer practice at a new field. You don’t stop on the way there, but the kids are whiny and you remember seeing something about a sub shop around your location.

    That sub shop that’s only a block or two from the field got in your head when the name popped up on Google maps.

    To use this trick, if you have an in-person location, make sure you have a strong Google Business profile. Google is a narcissist. It loves promoting businesses that choose to use Google products and services.

    2019 Marketing Trends

    As we move into 2019, the digital marketing trends aren’t going to change overnight. You’re not going to wake up and see 10+ minute videos on 1/1 all over Facebook.

    These changes will happen gradually, but the ones who are the first to use them will have more success. By this time next year, we’ll have an idea of what works and what doesn’t.

    What trends will last into the roaring 2020’s? Hard to tell, but we’ll do our best to keep you informed.