4
Dec

2018

morale boosting ideas
Morale Boosting Ideas for Your Inbound Call Center Workers

morale boosting ideas Are you killing your employees? Workplace stress is harmful to the physical and mental health of your employees. Coronary heart disease, high blood pressure, panic attacks, and headaches can all come from chronic levels of...
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27
Nov

2018

talk to a person
CX Tips: 8 Reasons to Mix AI with the Chance to Talk to a Person

talk to a person Only 33% of consumers believe they use AI-enabled technology. In truth, 77% use an AI-powered service or device. AI and machine learning, as well as bots, are quickly becoming ubiquitous. Some believe it is...
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20
Nov

2018

calls management tips
Inbound Calls Management: Tips to Save Time

calls management tips Even as millennials spendĀ almost no time on the phone, businesses are still struggling to handle call volume issues. With the help of Siri, Alexa, and other virtual assistants, it's never been easier to call...
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1
Oct

2018

sales prospecting tips
5 Sales Prospecting Tips All Inbound Call Marketers Should Know

sales prospecting tips Since just training a new employee can cost thousands of dollars, you need to be sure you're always making the most with what you have. While you might think that your leads are hard to...
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17
Sep

2018

inbound calling
How to Create an Effective Inbound Calling Strategy

inbound calling Does your company have an inbound calling strategy? You've invested time, energy and resources to make your phones ring. You've worked hard to acquire every lead and customer. What happens when the phone rings? If you don't...
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28
Aug

2018

warm transfer
Warm Transfer vs Blind Transfer: What’s the Difference?

Is your phone ringing with all sorts of inbound calls and you have no idea who these people are or why they are calling? Having pertinent information and background about prospective clients when they call helps you to provide better service.

We're going to take...
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14
Aug

2018

inbound calling
Inbound Calling: 10 Tips for Turning Calls into Business

Generating calls for your business can be a difficult process. The hope is that actually answering the calls should be pretty easy, right?

The truth is that answering phone calls is often where businesses slip up. It's easy to let your phone etiquette lapse when the...
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1
Aug

2018

pay per call networks
5 Tips for Choosing Between Pay Per Call Networks

pay per call networks Modern marketing campaigns often focus on Internet-based strategy through social media or pay-per-click advertising. By doing so, they miss out on one of the oldest and most effective commerce schemes in the world:...
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31
Jul

2018

business phone etiquette
Business Phone Etiquette 101: Seven Rules Everyone Professional Should Know

business phone etiquetteToday, a call based lead generation service can be the key to take your business to the next level. In inbound and outbound lead generation, business phone etiquette is a must. If you don't know how...
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18
Jul

2018

inbound calls
Inbound Calls Vs Outbound Calls- What’s the Difference?

inbound callsIt doesn't matter in what industry you work, a phone call is just that. This might come as a surprise to you but, that's not how it works. Yes, at the end of the day you're...
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